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Pricing & Policies

Use Pricing & Policies to define how AI Booking calculates prices, deposits, fees, and guest policies for a property.

Set up the Policy tab first, then add room prices and pricing rules that use those policy values.

Pricing Rules​

In the Pricing Rules tab you create and manage rules that adjust the base room price. The rules list shows each rule's name, type, priority, active status, and edit/delete actions.

pricing rules tab with rule table and add rule button

 

Click Add Rule to create a pricing rule.

Each rule has:

  • Rule ID - a stable internal key for the rule. Choose it carefully because it cannot be changed after the rule is created.
  • Rule Name - the readable name shown in the pricing rules list and applied rule breakdowns.
  • Rule Type - the pricing behavior this rule uses. Rule type cannot be changed after the rule is created.
  • Priority - controls rule order. Higher priority rules are applied first. Valid values are 1 to 10000.
  • Active - enables or disables the rule without deleting it.
add pricing rule modal with seasonal rule fields

 

Available rule types:

  • Seasonal - date ranges with a price tier, percentage, or fixed-amount adjustment. You can also exclude specific dates inside the season.
  • Child Pricing - age-based child pricing tiers, including free, percentage-based, or fixed pricing.
  • Single Occupancy - a multiplier for one-adult stays.
  • Extra Adult - pricing for third and fourth adults.
  • Length of Stay - stay-based promotions, such as free-night offers.
  • Package - fixed package pricing for a stay or group, with optional duration, guest requirements, room-type prices, weekday discounts, and inclusions.
  • Modifier / Tax - mandatory fees, taxes, or optional add-ons with a charge basis such as per stay, per night, or per person per night.

Policy​

The Policy tab defines the default framework for pricing and booking responses.

policy tab with price tiers, cancellation policy, and deposit policy

 

Configure:

  • Price Tiers - keys used by room base prices and seasonal pricing rules. Default tiers are low, medium, high, and peak.
  • Cancellation Policy - one or more cancellation tiers with days before check-in and penalty percentage.
  • Deposit Policy - deposit percentage and when it is due: on booking, 7 days before, or 14 days before.
  • No-Show Policy - no-show penalty percentage.
  • Inclusions - standard inclusions and discount labels, entered as comma-separated values.
  • General Settings - base meal plan, currency, pricing model, age thresholds, and deposit rounding.
policy tab lower section with no-show, inclusions, and general settings

 

How Pricing Is Used​

When the AI Booking availability action runs, Chatislav uses the saved policy, room base prices, and active pricing rules for the selected property.

The result can include the guest-facing final total, base total, mandatory fees, deposit amount, applied rules, and a price breakdown. Inactive rules are ignored.

Tips​

  • Create Price Tiers before configuring room base prices or seasonal rules.
  • Add room types and base prices before relying on pricing rules in availability searches.
  • Use Priority when more than one rule can affect the same stay.
  • Disable a rule with Active when you want to test behavior without deleting the rule.